BHLDN Reviews

BEWARE THE FINE PRINT. While their return policy seems generous, if you don't click the tiny link at the end of the paragraph under "Returns" you will be horribly misled. DECEPTIVE wording.

Here is their return policy:
"Our hope is that you are completely satisfied with your BHLDN purchase. If you aren't, we are happy to accept your return or exchange; please keep in mind that merchandise must not be worn, washed or altered, and must be free of stains, pet hair, floor debris, and pin marks.

Merchandise must have all tags attached and be returned in original packaging. Most items must be shipped back to us and cannot be returned to a store. Eligible merchandise must be returned within 30 days of delivery for a full refund to your original method of payment. We offer free returns for any US order! View our complete return policy and/or start your return online here."

If you don't click "here" you won't understand that anything ending in $. 99 cannot be returned. Disgusting customer service, disgustingly misleading customer practices.

Terrible Company. Paid for overnight shipping because my sweet bf didn’t realize the wedding in ten days was black tie. (Moreover, what that meant...) It’s been four days, and I have yet to receive the item, and if it does show up, I know I’ll have to get it hemmed, so let’s add express alteration fees for another hundred. Ridiculous.
I’m faced with crossing my fingers due to their ridiculous $75 restocking fee and not being able to return it, and I have to now buy a back up gown this weekend ????.

If I could give zero stars I would!
Absolutely TERRIBLE customer service. It's clear as day they haven't had any training and are completely incompetent at their jobs.
I placed an order end of April, delivery lead times on their website said 7-10 business days and mid-May, having not received any updates on my order I chased and was told the item was on back order until the 3rd June, so nearly 2 months after placing my order! No apology or solution was offered, I was just expected to take it. Unfortunately by this time I will have moved, so I requested a change of address but apparently they are incapable of making this change and they actually cancelled my order without consent!
Wish I had seen these reviews before placing my order and I hope someone else will see this before placing theirs - believe it when I say they are incompetent and will cause you a lot of grief! Don't waste your time!

If I could give 0 stars I would! I'm getting married in May. I began the process of searching for my rehearsal dinner dress in JANUARY. I tried to purchase my favorite dress, but within that day, it was not available on the website. I orders a different dress. It arrived and fit awkwardly (My body type can fit into most any style dress). Within 2 days, the first dress that I liked was back online. I went directly to the store and did an exchange. I had to order the other dress and was advised it was on back order until April 17th. I looked online after that date and it was pushed to April 29th. I looked a 3rd time, now in MAY, and it stated, "has yet to ship"
I called and was told the ship date was now June 9th. I asked to cancel the order. Was told it would be store credit because, during the initial exchange, they credited as a gift card rather than my credit card. Now I HAVE to get a dress from this place. I call customer service again and LILY, who was somehow given a "supervisor's" designation was abrupt, rude, unprofessional, and demeaning. If I had a nickel for how many times she said "there is nothing I can do." While also talking over me in simple conversation. Infuriating. Meanwhile, I'm dealing with this since January as a bride and now have weeks before my wedding. Apparently now I have to wait 3-5 business days to make another order because I have to wait for my e gift card. The dress I want to order has 2 sizes left! Who spends $500 on a dress with THIS KIND OF SERVICE?!?! No wonder there are 6 times more bad reviews than good. Side note: the fabric of the dresses are similar to Express. And the price is quadrupled. This place is a bride's nightmare and not worth the astronomical cost.

Worst purchasing experience ever. Placing my wedding dress a month ago but they sent me a wrong size. I have requested to return but they told me all international return postage should be paid by customer even it’s their mistake. I was so angry about their service and tried to ring them. Then they told me I can request reimbursement for the return postage, which I was quite happy to do that. They sent out the right size dress after I posted the wrong size back. However, they posted the dress by using first-class international from USPS which can take up to 25 days to get the delivery. Did they forget I have paid US$45 postage for my purchase??? Now a month after I placed the order, my dress is still in Japan!!! I hope I can get the dress before my wedding in three weeks.Not very happy about how they dealt with this. It’s my first time buying things from BHLDN but this will be my last time as well. Not recommend to anyone!!!

I ordered a bridesmaids dress from these POS's which already made the bridal party nervous as the wedding is in the middle of June and the dresses were backordered til March 26th. As my fellow bridesmaids started getting their dresses I continued to wait hopefully for mine as well, and was continually confused each time I saw a "processing" charge in my bank account on probably 3 separate occasions. Each time I was waiting for it to go through as there was plenty of money in the account each time. Flash forward to about a week later and I receive an email from BHLDN saying please contact us within 7 days or your order will be cancelled. Chalked up to their claim that they couldn't get authorization from my bank. An issue I have never experienced with Bank of America ordering from far sketchier websites. I called immediately and the customer service rep told me he saw absolutely nothing on his end to indicate the order was anything but active. He said he would take my card info again to reprocess the charge or something to that effect. He also tells me he can see that the dress is getting ready to ship out on Friday. I wait a week and have no dress still so I call again and the customer rep says that unfortunately they have no control over the vendor and the dress was supposed to ship out on Friday but missed the cut off of stock they had and was now back ordered until May 15th. At this point I am giving up on ever seeing this dress. Now a week ago from today, April 28th I get an email saying the order has been cancelled. I call and the person informs me that they tried to charge the account multiple times, giving me the dates through the past 3 months, and one time it got approved and was ready to ship and then when they went to process the charge again it was declined and then declined another time, which makes little to no sense, I know. I obviously, screamed at the person, not because it was his fault but because I literally have never been so bamboozled by a company and because when i went to just simply reorder the dress on a different card it now has a back order date that it ships out on June 1st. I am $#*!ing pissed and if this company was a person I would deck them. Absolute trash. Never order from these awful, garbage losers.

Terrible with no answers from customer service. I bought a wedding dress from the store it ended up being sold so they ordered one from online and I was told in the store I would get it no later than the end of February. That was a lie. They had no idea when I would be getting it. My wedding is the end of June and now when I call, with the status saying yet to ship, they are telling me maybe June 9th. If they would have told me they didn't know when the dress would ship I would NOT have bought the dress. I would not recommend buying a dress from this place. I am honestly devastated. I have lost all hope I will get the dress.

I wish I had read these reviews before placing my order! My experience is very similar to a lot of others: A company that claims to ship internationally but has no idea how to do that successfully and the WORST customer support I've ever encountered.
I live in the UAE and have been finding it incredibly difficult to find a dress for my wedding so when I found BHLDN I was so excited! Not only did they have beautiful dresses but they had them in my size! I had one great virtual consultation and then proceeded to place my order. For some reason the online order wouldn't process so I was told to ring customer service (International calling...)
The lady on the phone struggled with my accent (I'm form NZ) but eventually we were able to get the address down and the order went through no problem!
A few days later I check my shipping status to see that there is an issue-a missing commercial invoice-a pretty important document for international shipping. I didn't think much of it as I assumed UPS would contact BHLDN as it's their error. A week later and I receive an email stating the dress had been returned. So then began the never ending calls and emails to BHLDN's 'SUPPORT' team. No one could give me answers but they suggested I try calling UPS to find out the problem...another international call.
What I came to realise is that the lady on the phone (remember her? She couldn't understand my accent) Put down Abu Dhabi, AZ as the address. Now I'm no expert in American geography but pretty sure Abu Dhabi is NOT in Arizona! So essentially there was no commercial invoice because the address taken down was Domestic not international.....FML.
At least they're giving me a full refund-shipping costs included. However it has been a horrific experience dealing with their USELESS support team.

I wish I had read these reviews before placing my order! My experience is very similar to a lot of others: A company that claims to ship internationally but has no idea how to do that successfully and the WORST customer support I've ever encountered.
I live in the UAE and have been finding it incredibly difficult to find a dress for my wedding so when I found BHLDN I was so excited! Not only did they have beautiful dresses but they had them in my size! I had one great virtual consultation and then proceeded to place my order. For some reason the online order wouldn't process so I was told to ring customer service (International calling...)
The lady on the phone struggled with my accent (I'm form NZ) but eventually we were able to get the address down and the order went through no problem!
A few days later I check my shipping status to see that there is an issue-a missing commercial invoice-a pretty important document for international shipping. I didn't think much of it as I assumed UPS would contact BHLDN as it's their error. A week later and I receive an email stating the dress had been returned. So then began the never ending calls and emails to BHLDN's 'SUPPORT' team. No one could give me answers but they suggested I try calling UPS to find out the problem... another international call.

What I came to realise is that the lady on the phone (remember her? She couldn't understand my accent) Put down Abu Dhabi, AZ as the address. Now I'm no expert in American geography but pretty sure Abu Dhabi is NOT in Arizona! So essentially there was no commercial invoice because the address taken down was Domestic not international... FML.

At least they're giving me a full refund-shipping costs included. However it has been a horrific experience dealing with their USELESS support team.

I really wish I had checked these reviews before ordering from BHLDN. I had ordered a Jenny Yoo dress to wear as mother of the bride. Beautiful dress with one glaring issue - very obvious fabric flaw in the front of the dress that only a person with impaired sight could miss. Certainly a professional retailer should be much more careful. I still loved the dress, and wanted to exchange it for the exact same dress (hoping there would be no flaw this time), but apparently BHLDN no longer has my size in the dress. The customer service rep I spoke to was not helpful in the least - just "well, we can refund you" - that's it. This is supposed to be a company that services brides and bridal parties, is it not? Shouldn't there be at least a little more in the way of at least checking to see if more can be done to help - find a similar dress - even the same dress in a different color? Nope, apparently not.
I won't do business with them again if I can help it.

They sent me the WRONG size dress. I sent it back and two months later they have yet to send me a refund. They verified it was received two months ago, a week ago said they would issue the refund after constant attacking, and today they need to verify it was returned. Absolutely bonkers how they are in business.

Word to the wise: don’t rely on BHLDN for your wedding party dresses. I’m one of four bridesmaids and while we all ordered our dresses 6 months ago, 3 of us had a rough time getting our dresses. While one of us got their dress with bad stitching, 2 of us (myself included) kept getting backorder notifications. Finally, once my first backorder date arrived, I called customer service to see where my order was. They told me it was on backorder again. So I wait for the second backorder date to arrive a couple weeks later. This time, they say the dress is out of stock. So I ask if there is anything we can do to get the dress as I am a bridesmaid and it would look odd if I don’t match the others. They tell me they can arrange it. A couple more weeks go by, I get a cancellation notice. I call customer service. Again, they tell me it’s on backorder again. This time I asked to speak to a supervisor. The entire time the CS rep tried telling me it was on backorder then when I explained to them I understand how these sites work and cancellation notices don’t just get sent out, they changed their story. This time the dress was completely out of stock and I have no choice but to pick another dress. Too bad the wedding is at the end of this year and all of their dresses are on backorder! Do yourself and your bridesmaids a favor and do not order from these guys. If you’re set on their designs, go to Poshmark. This was a rough experience to say the least and not one I would ever choose to go though again.